98开奖网

電話銀行/呼叫中心業務介紹

通過開放的互聯網思維模式,通過定制低成本、高收益的金融產品,用互聯網的營銷思維快速的將產品與服務送達到用戶身邊。

電話銀行/呼叫中心

視頻客服系統

  • 客服轉接,精準服務當訪客咨詢的問題客服無法回答或客服在離線時,可以轉接訪客給其他負責人。確保訪客問題得到及時有效解決。提高服務質量。

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客戶服務系統

  • 多媒體、多種通信方式實現融合、交互。電話、微信、微博、Web、APP、WAP、郵件、短信、傳真等來自任何渠道的服務請求統一接入,智能分流,圖文并茂、生動活潑。通過更加出色的互動,實現更加精準,更加人性,更加良好的用戶體驗。

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在線客服系統

  • 統一在線客服可幫助銀行與網銀、網站、微信等客戶以在線聊天、自助答疑、郵件、短信方式、電話回復、語音、微信方式與坐席進行交互,有效協同客戶溝通渠道,更好地滿足銀行靈活多變的業務發展和高效的客戶服務的需求。

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